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  • Norman
    • Network Optix team

    Hi jiyan cai,

    The path where you highlighted the info.txt file, is the path to the storage path that was mounted in the VMS, and it seems you're using the Wasabi plugin for cloud storage for a device with MAC address 1C-C3-16-53-DE-66. The failure to read the file is likely a permission issue, which is fine, since the VMS will be able to read it. 

    With kind regards. 

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