Object tracking boxes 2 seconds off

Completed

michael

August 25, 2025 22:58

I have a couple of Hikvision (DS-2CD2387G2-LU and DS-2CD2366G2-IU) connected on my NS Server, and the object tracking on both is about 2-3 seconds behind. The box moves where the person has moved but it is always behind the target. Both the server and the cameras are using the same NTP server. Any tips on what might be out of sync?

0

• 

  Norman

  • Network Optix team

  September 15, 2025 09:14

  Hi Michael 

  This issue is typically caused by a mismatch between the timestamp of the detected event and the timestamp used for the bounding boxes.

  Please ensure you are running the latest version of Nx Witness (currently 6.0.5) and that your camera is updated with the latest firmware. If the issue continues, we recommend contacting your local Nx Witness reseller for further investigation to determine whether the cause lies with the camera or the VMS.

  Kind regards.

  0

Post is closed for comments.