failover issues
Completed
Hi,
I have recently started deploying NX witness systems, to date all systems have worked well,
At present i am setting up 2 systems on my test bench to install this week, servers have 100m switches for local viewing and cloud access LAN and 1Gig switches for camera connections LAN, both systems share the switches with different ip ranges for local viewing LAN and the same ip ranges for the cameras
system 1 consists of 2 x dell servers running ubuntu 24.04 with gnome desktop and running the latest 6.0.3 nx server and client software with 10 licenses.
system 1 tested up everything working correct including recording, firewall rules, email and mobile Elerts and failover, it is also connected to my cloud with 4 other deployed installed systems and all works great,
System 2 is being problematic, is the exactly the same hardware and software, set up the same software wise and also connected to my cloud (making 6 cloud systems in total) with the only difference between systems/servers is system 2 servers has larger, and more storage drives with 40 licenses, when testing all works well except failover it won't work.
I tried different failover settings, i have been restarting the software and also the hardware, i managed to get all camera's over to server 1 once with a software restart on server 2 but cameras didn't return to server 2 when it was back up.
when 1 (either) server is down i can click and drag the greyed cameras from it across to the active server and camera will move across, but cameras will not automatically failover to the other server either way.
The first times i clicked and dragged each camera i got a pop up that stated server cannot access the camera and if i wanted to move it anyway and when i clicked move button it did move and start recording the camera on the other server without hesitation
My first thought is to reinstall the server software either by removing fully and reinstalling or just reinstalling over the existing software install with gdebi but not sure if this will stuff with the licensing as i am concerned with the limited times i can activate the licenses.
If anyone has advice on tips for failover correction I would appreciate your input.
Regard
Garry
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Failover is a pretty straight forward feature, once enabled, it should work, and with 40 cameras, there is no need to configure anything, since 100% failover is possible, since a server can hold up to 256 devices.
What I would recommend is enabling VERBOSE logs, reproduce the issue, download the VERBOSE logs (and revert it back to the INFO level) and reach out to your authorized reseller and work with them to investigate the issue.
With kind regards.
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