Vivotek MA9312-EHTV

Completed

Claudius

June 23, 2025 15:52

Hi everyone, 

I'm having a problem integrating. Unfortunately, only one lens from the panoramic camera is displayed. The second channel delivers the same image. Strangely, this only happens after integrating it into Nx. If the camera isn't integrated, both channels display correctly in the camera UI. Once it's integrated into Nx, Nx breaks the streams, and both channels deliver the same image, in nx and the Camera UI. 

Any ideas? I'm using Nx v6.03 and Firmware 1.2403.61.01h.

 

Thanks, 

Claudius 

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  Miguel Câmara

  • Authorized Reseller

  June 24, 2025 08:54

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  Hello Claudius,

  I still have not put my hands on a MA9311-EHTV or a MA9312-EHTV, so I am unsure if this will fix it.

  From your description, something was changed on the camera itself, so Nx has probably changed something on the Stream Profile of the camera (Setup→Media→Media profiles), which needs to be corrected. It is possible the camera's web UI does not actually show the options to do this, and may require to Factory Default it.

  
  My suggestion would be to disable the “Allow System to optimize camera Setttings” before re-adding the camera to NxWitness, hoping that like this Nx will not be able to make any changes to the camera itself.

  If this doesn't solve it you can add the camera directly through RTSP, and maybe open a ticket with VIVOTEK as well.

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  Norman

  • Network Optix team

  June 24, 2025 12:28

  Hi Claudius,
  
  Would it be possible to provide remote access to the device via port forwarding so we can investigate the issue? If so, I'll convert this ticket into a support ticket, so you can share the credentials privately. 

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  Claudius

  June 24, 2025 15:11

  Hi Norman, 

  sounds good. I'd be happy to convert it into a ticket.

   

  Miguel Câmara 

  Thanks for the tip, I'll try it

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