E-mail delayed on analytics detection
Completed
Hi all,
We recently installed a Vivotek FD9387-FR-v2 camera with the analytics plugin on an existing NX Witness 5.1.5.39242 setup.
When the analytics of the camera is recognizing a face in the camera, NX Witness is sending an e-mail.
But there seems to be some delay. The screenshot we receive is not the moment when the camera does the detection but 1 or 2 seconds later. Even if we play with the interval of the action, we can't get the right screenshot.
In the advanced tab of the camera, you see a small clip playing at each detection (for approx 2 seconds). Is there no possibility to send this clip by mail? Or to send a more accurate image?
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Ok, some additional information, because the old topic is closed.
We tried several options:
- First to mail from NX Witness via an internal SMTP server
- Route mail via NX Cloud
Camera and time settings are ok, the mail itself is fast enough, but it is the screenshot with the detection that is 1 or 2 seconds later than the actually detection.
When we go into the Vivotek FR plugin tab, there we see the right information.
So it would be great if NX Witness would give the option to send this screenshout by mail instead of the standard mail:
Correct information - possible to send by mail?
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Hi Lorenz,
Thank you for reaching out to us. We noticed that you're currently using an older version of our software, which unfortunately is no longer supported.
Our latest releases come with numerous improvements that could potentially resolve the reported issue you're facing. We kindly recommend updating your VMS to the latest version.
Once you've updated, please take a moment to verify if the reported issues have been resolved. If, however, you find that the problem persists, please reach out to your authorized reseller for further investigations, also they can escalate the issue the Nx Support team.
Best regards,
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