Administrator Role appears to be missing when editing user
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We have a new technician starting in the next month or so, and I've gone into our NX Witness installation and added them via the ‘Fetch Users from LDAP’ button
I can't however make them an administrator - am I missing something? The administrator role doesn't appear, and I can't work out why.
Currently running 5.1.3, not wanting to upgrade as I can't be sure the RTSP streaming issue we had with 5.1.4 has actually been fixed.
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I believe that there can only be two administrators: admin and one other, and when that other has been given admin privilege, it can't be changed. Search the documentation on this. That's how I found it. Perhaps that other admin can be deleted, freeing up the second admin position.
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I've currently got 9 administrators, so maybe that's the limit?
Or maybe (now that I think about it) I have to sign in as the super admin to promote a user to Admin
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Hi Paul Duthie
Regarding:
Or maybe (now that I think about it) I have to sign in as the super admin to promote a user to Admin
Spot on! Only local admin or the cloud system owner can assign administrator user rights, as many as you need. Please note, that you're using an older version of our software, and if you update you'll notice administrators will be Power Users.
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What about this reply by one of your staff to a forum question? He's definitely saying only one local admin and one cloud admin. That's two admins only, the rest are power users. How can you have more than two with full admin rights please?
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Hi Craig McGill,
Please read my reply again, specifically:
Please note, that you're using an older version of our software, and if you update you'll notice administrators will be Power Users.
Before, you could have a local admin, and a cloud system owner. This is the highest level, and the two users that can assign Administrator user rights, but Administrator users cannot assign Administrator user rights to other users.
In 6.0 we changed the name from Administrators to Power Users to distinguish them more easily from the local admin and cloud user account, but in regards to the user rights, they're identical.So, while there are two top level accounts; local admin, and cloud system owner, you can create as many Administrators / Power Users as you want.
I hope I clarified it a bit better.
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