Tracking box in the wrong place

Completed

Claudius

March 28, 2025 12:56

Hey guys,

I'm using an Axis P1467-LE with the latest 12.3.56 firmware. Unfortunately, the object analytics aren't working correctly. The preview images show the wrong image section, and the tracking box is in the wrong place.

Do you have any ideas about this issue?
 

 

 

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  Claudius

  March 29, 2025 10:08

  Thanks! 

  This camera isn't an isolated case. It affects several of the same model, even with different firmware. All models are new, calibrated, and have been reset several times. I don't understand the rest of your answer. It has nothing to do with the browser, axis companion, or camera station. I use nx. Furthermore, the tracking boxes in the camera's web interface are correct. This error only occurs in nx!

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  Norman

  • Network Optix team

  May 12, 2025 13:15

  Hi Claudius,

  Typically this means the device provide the incorrect coordinates.}
  To investigate the issue, Wireshark capture files might help to find more details. 

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  Claudius

  May 20, 2025 12:54

  I think we've solved the problem. It was due to the different aspect ratios (16:9 and 4:3) set in the stream and in the object analytics.

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