DS-7732NI-M4 unable to add to Network Optix

Answered

Follow

Glenn van Es

• November 04, 2024 11:43

Hi,

I have a DS-7732NI-M4 NVR with V5.03.020 build 240904 (Hikvisiong 5.0 UI)
I have configured many hikvision NVR's over the time with Network Optix, however whatever I do I keep getting the unauthorized error.

I'm running Network Optix version 6.0.0.39503

 

If anyone could point me in the right direction that would be highly appreciated.

0

• 

  Glenn van Es

  • November 12, 2024 16:05

  Anyone?

  0

  Comment actions Permalink
• 

  Norman - Nx Support

  • December 06, 2024 13:47

  Hi Glenn van Es,

  I hope you’re doing well! I noticed that this topic hasn’t received any engagement from the community yet, and I wanted to check in with you. Is the issue you mentioned still relevant or something you’re looking to resolve?

  Best regards.

  0

  Comment actions Permalink
• 

  Glenn van Es

  • December 09, 2024 11:30

  Hi Norman, yes this issue is still relevant, I also reached out to PG, but they didn't see anything that could be wrong.

  0

  Comment actions Permalink
• 

  Norman - Nx Support

  • December 09, 2024 13:27

  Hi Glenn van Es,

  If you get the unauthorized message, I would check the time settings, and check if DST is enabled. Also, check if the timezone is set correctly (corresponding to the set timezone of the VMS server).
  
  Furthermore, it could be the firmware, since in our supported devices lists, I typically see v4.6.xxxxx version mentioned and no 5.0.xxxxx versions.

   

  0

  Comment actions Permalink
• 

  Norman - Nx Support

  • December 18, 2024 10:18

  Hi Glenn van Es,

  Was the issue sorted by applying the recommendations?

  0

  Comment actions Permalink

Post is closed for comments.