Pink overlay on Hanwha Dual Lens camera's
Completed
After upgrading NX Witness to version 6 we are experiencing a strange overlay on certain Hanwha Techwin camera's.
On some cameras, the pink overlay is a certain area of the image.
When opening NX, the streams are normal and the pink overlay appears after a few seconds.
Does anyone know what causes this behaviour?
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Hi Robin,
At first glance, it looks like a ROI zone is configured in the plugin settings. Could you please double-check the Plugins tab in the camera settings?
If nothing is configured there and a remote access to the system is possible, we'll convert your request to a ticket for further resolution.
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Hello,
I have exactly the same problem on a Hanwha camera too.
Have you found out what it is and if it can be fixed?Thx
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Hi Gil,
I haven't heard any updates from Robin.
Could you please review the settings mentioned in my previous reply?
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Hi Ruslan,
After checking again, there was indeed a ROI area defined in the Face Detection plugin.
I unchecked the "Display on video" box and now there is no more pink color.
Thanks for your help
Best regards
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