Network Outage / Issue after set duration rule notification

Completed

chris gill

October 17, 2024 22:50

Hi.

is there a way i can set up a rule to alert if there is a network issue/outage  lasting longer than 10 minutes for example?? as opposed to alerting for very brief glitches

Thanks

 

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  Norman

  • Network Optix team

  October 21, 2024 07:58

  Hi chris gill,

  Currently, it's not possible to set up this rule directly within the VMS. However, third-party applications like Uptime Kuma or Nagios do offer these options.

  A brief network glitch is generally not a problem; the server will simply retry its requests a few times. If the camera doesn't respond in time (before the next frame), Nx Witness will flag a network issue if it fails to receive the RTP packet after several attempts. The number of retries can vary depending on the camera brand or model. A network issue, showing the camera as offline, occurs when no packets are sent or received for at least 10 seconds.

  More information about this subject can be found in THIS support article.

   

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