Advanced PTZ operation of i-PRO PTZ camera not possible
AnsweredHello
When moving the i-PRO PTZ camera using the advanced PTZ function, it does not move properly.
To be precise, it accepts advanced PTZ operations, but it does not work with shift + click.
The camera model numbers are WV-B61301 and WV-S65340.
The version history of both cameras states that they are compatible with Advanced PTZ in version 5.1.4 or 5.1.3.
The version of the server where the camera is registered is 5.1.5.39242.
Please let me know if any settings are required on the camera side or if there are any settings on the NxWitness side.
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Hi mutou takafumi,
The advanced PTZ settings only apply to the specific models WV-B61301-Z1 and WV-S65340-Z2 because those are the models we've verified. However, if you provide the full model names of your cameras, we can make some adjustments to make the advanced PTZ function work for those models as well.
We've created a support ticket for your case. If you'd like to try the advanced PTZ function, let's continue the conversation via the support ticket sent to your e-mail address. Thank you.
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