Advanced PTZ does not show for supported cameras

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Luciano Roberto

• September 11, 2024 10:14

We have some PTZ camera models that are supposed to have support for the Avanced PTZ functionality. But this feature is not shown on the Nx Client and therefore we can NOT use it. What are we supposed to do in order to have this feature activated?

- Nx Client/Server Version: 5.1.5.39242

- O.S: Windows 10 Pro, 64 bit

- Search result of one of the PTZ cameras we are currently using (ACTi Q6155-E):

https://nxvms.com/ipvd?search=Q6155E&camera=Q6155-E

 

Your kind reply will be very much appreciated.

Thanks.

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  Vincent INEO

  • September 11, 2024 12:05

  Hi,

  It is not particularly shown in the client. You have to enter the PTZ mode and maintain Maj then click or draw a rectangle to zoom in

  The link you've sent point to an Axis, not an ACTi, what is the real brand of the camera ?

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  Luciano Roberto

  • September 12, 2024 05:16
  • Edited

  Sorry, I made a mistake. 

  The real brand of the camera is: AXIS Q6155-E (PTZ Network Camera):

  https://www.axis.com/dam/public/ff/c4/8e/datasheet-axis-q6155-e-ptz-network-camera-en-US-280489.pdf

  additional info: 
  - firmware version: 6.50.2.1

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  Vincent INEO

  • September 12, 2024 07:05

  Hi,

  you have to update to the latest LTS. I have this camera and it works for me, the only difference is the firmware, so you can try this :)

  Regards,

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  Luciano Roberto

  • September 12, 2024 07:48

  Thanks for your reply.

  We'll try to get the firmware updated and then get back to you.

  Meanwhile, would you share with us a short video demonstrating how the Advanced PTZ feature works?

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  Luciano Roberto

  • September 13, 2024 05:31
  • Edited

  @Vincent THUNOT

  Thank you for your valuable information.
  Can i get your correct version of latest LTS which work well?

  if possible, could you send me that correct version? or url site?
  
  Thank you one more

  BR

  Luciano

   

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