Issue with VIVOTEK IB9389-EH-v2 Integration on NX Server 5.1.4.38659
Answered
Hi,
While integrating the VIVOTEK camera (IB9389-EH-v2) with NX Server (and Client) version 5.1.4.38659, I encountered an error message. I have rebooted the camera and reset it to factory default, but the connection issue persists. Here is the error I received:
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Confirming server availability.
OK
Confirming camera is accessible.
OK
Confirming target camera provides media stream.
FAILED: Camera request "GetStreamUri" failed with error "Fault info. Reason: The requested profile token token does not exist.. Additional: SOAP-ENV:Sender. Sub info: "http://www.onvif.org/ver10/error":InvalidArgVal. ". Please try to reboot the camera, then restore factory defaults on the web-page. Finally, try to update firmware. If the problem persists, please contact support.
Diagnostics complete
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I hope you can help me resolve this issue.
Best regards,
MUSEUNG KIM
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Hello, things to check are:
1. Check the camera firmware is updated.
2. Go to Camera Settings > Expert > "Use Media2 to fetch profiles" (try the different options, Auto, Use if supported, Never).0 -
Hello,
Thank you for your guidance.
I navigated to Camera Settings > Expert and set the "Use Media2 to fetch profiles" option to "Never". This resolved the issue and the camera is now working correctly.
Thank you very much for your assistance.
Best regards,
MUSEUNG KIM
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Good to hear it was resolved MUSEUNG KIM.
Thanks for the interaction Lloyd Riley. You would be a great fit for Nx support. ;-)
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