a systems info's device couldn't find in device API

Completed

Jason SH Park

July 10, 2024 15:31

V5.1.4.38659

VMS has 7 physical cameras and 1 virtual camera.

get system info ("/rest/v2/system/info" ) retrieves 10 devices.

get devices(/rest/v2/devices) can get 8 devices that are displayed, but 2 devices cannot.

get device(/rest/v2/devices/{id}) couldn't get 2 devices.

I would like to know how to get that device information.

Thank you.

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  Ichiro

  • Network Optix team

  July 11, 2024 03:10

  Hi Jason SH Park,

  Thank you for your questions and the report.

  While I appreciate your efforts, the information provided might not meet our needs.
  I believe with a bit more detail and clarity, we can understand the issue more effectively.

  To ensure we can address your queries properly, it is crucial to include the system configuration and the response of each call in your reports. This foundational information is essential for us to understand and resolve any issues.

  To expedite the process and avoid any unnecessary delays, please provide the full details of your system configurations and any remote access information, this will allow us to assist you more efficiently.

  If you can add me to your system via the cloud, I will transfer this into a ticket then to figure out the questions you have. We aim to maintain a professional and efficient collaboration, and providing clear, detailed information will greatly help us achieve that.

  Thank you for your understanding and cooperation.

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  Ichiro

  • Network Optix team

  July 11, 2024 03:11

  Please check your email inbox, there would be a system notification AND please interact and response accordingly by using the ticket system for this one. Thanks.

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  Ichiro

  • Network Optix team

  July 18, 2024 09:42

  Hi Jason,

  Thank you for your patience.

  Regarding the issue, in versions 6.0 or older, this is likely an expected case. The difference Ids are from the "virtual desktop camera" for the video wall.

  The virtual desktop camera is used for "pushing the desktop to the video wall for Windows Desktop Client." This means it is a virtual device required for specific cases, but it is not a "real camera."

  Given this known limitation, we kindly suggest using /rest/vX/devices to get the list of real cameras, USB cameras, and RTSP streams visible on the desktop client.

  Our developers are considering improvements to the APIs, but for now, we believe you can resolve this issue by using the device-related API to obtain the complete list on a system.

  Thank you for your understanding and hope this helps.

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