Recording Schedule Invalid for cameras

Answered

Comments

6 comments

  • Avatar
    Norman - Nx Support

    Hi Jeff Jones,

    The first thing that comes to mind is that the resolution of the secondary stream is either absent or exceeds a resolution of 1024 x 720.

    If that isn't the case, can you add nx.verify@gmail.com to the system as an administrator for further investigations?

    0
    Comment actions Permalink
  • Avatar
    Jeff Jones

    VLC is able to load the secondary stream and says it is 640x360.

    0
    Comment actions Permalink
  • Avatar
    I S

    I have had this issue as well. Its rare, but same as Jeff is saying - runs for a long time without issue and then has an issue.

    Jeff, if you go to the Motion Tab, and drop down top right to select "Secondary Stream" that has resolved it in a few cases for me. Seems to swap to Primary Stream.

    On a hikvision camera, I had to ensure VCA Metadata (or similar) was off on v. 5.7.15 camera.

    That camera seemed to toggle between recording correctly and then having an "invalid" schedule, shifting to "objects" and then recording 24/7 without any motion detection data.

    I've only noticed this since v.5.1.2 I believe, fairly recent.

    0
    Comment actions Permalink
  • Avatar
    Jeff Jones

    I don't see a drop down on the top right of the Motion Tab, just the on/off switch top left. It does allow me to turn the motion off and back on, but then gives me a message that it is using a high resolution and increased CPU. However, like I said above, if I copy the secondary URL it shows in the general tab into VLC it shows a 640x360 video. So, I'm wondering where the motion tab is getting the video from if it thinks it is high resolution.

    Norman-Nx-Support - I can add the nx.verify account to the system. Can you open a support ticket for any customer specific details to be referenced?

    0
    Comment actions Permalink
  • Avatar
    Norman - Nx Support

    Jeff Jones support ticket created.

    0
    Comment actions Permalink
  • Avatar
    Norman - Nx Support

    Solution:

    We improved the way we communicate with the Axis profiles, since in cases where communication was interrupted, profiles could get damaged, which could have various implications, like the issue we experienced in this case, but also cases where the authorization failed. 

    From version 5.1.5, the issue will be part of the release.

    In case issues are encountered, you could use the following custom build: 5.1.5.38931 

    Please note, as mentioned in THIS article, it is only recommended to upgrade to this patch if you encounter such issue or when the Nx support team recommends it.

     

    1
    Comment actions Permalink

Post is closed for comments.