Dahua Pentabrid

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    I S

    Norman-Nx-Support sorry I didn't include this prior

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    Norman - Nx Support

    Hi I S,

    Sorry for the delay, but the workload didn't allow an earlier response.

    I checked our resource_data.json file and the X82B3A is already listed as an encoder device, and for quite some time already. So you should be able to apply an encoder license for 4 device channels.

    Also, typically, the VMS doesn't care if you add analog or IP cameras to the DVR.

    Can you provide remote access through port forwarding to the device so we can investigate the behavior of the device in our test environment? If so, I'll transfer this topic, into a support ticket so you can share the credentials privately, and we also can involve developers of the integration team.

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    I S

    Thanks Norman-Nx-Support

    The issue isn't the licensing, its the way the system brings in "23 cameras" as Ch1 - Ch 22 rather than Ch 1 - 11 and then Ch 17 - 28.

    I can certainly setup port forwarding etc. - I will look for the support ticket from you.

    Cheers!

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    Norman - Nx Support

    Hi I S,

    I created the support ticket on your behalf. Please, share the login credentials like public IP address, HTTP port + RTSP port, username, and password in the ticket for further investigations, and I or some of the others will investigate the issue.

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