RTSP streams stopped working

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Adam Shaw
Did the latest version of NXW cause direct RTSP streams loaded in to stop working? We have a number of ONVIF cameras and some direct RTSP streams from non-ONVIF cameras loaded but since the last update all the RTSP streams have been showing offline and will not come back until I delete them and readd on. Every single one is the same. This has been a huge inconvenience as then the camera IDs change and I have to manually reimport/merge footage from the old IDs. Whats happened?
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    Ryan O'Dwyer

    Same here, latest update and a few RTSP stream based cams go offline and won't work again.

    Deleting and readding not working here.

    Clicking the diagnostics button yields this error:

     

    Confirming server availability.
    OK

    Confirming camera is accessible.
    FAILED: Plugin error. The plugin could not be initialized, error code: -22

    Diagnostics complete

     

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    Norman - Nx Support

    Hi Adam Shaw and Ryan O'Dwyer,

    The described behavior isn't expected.
    Could you let us know from with version to which version you updated?

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    Adam Shaw

    Whatever the previous version was before 5.1.4.38659 to this one.

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    Ryan O'Dwyer

    same, looking through the event logs for the previous installer, appears it was: v5.1.3.38363

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    Paul Duthie

    Can confirm, updated from 5.1.3.38363 to 5.1.4.38659 and more than half of our cameras have stopped working via RTSP

    Hopefully I can roll it back to the previous version, because this is VERY bad

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    Norman - Nx Support

    Hi Adam Shaw, Ryan O'Dwyer, and Paul Duthie,

    We were able to reproduce the issue and are currently working on fix.

    Paul Duthie,

    If you want to roll back, please follow the steps in THIS support article.

     

    JIRA-VMS-53012

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    Paul Duthie

    Thanks for that. I found that article and was able to roll back

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    Adam Shaw

    Can I ask why this happened? We had this same type of thing happen last upgrade where permissions got all messed up and there was going to be new procedures in place when rolling out upgrades. This doesnt look like it happened. Having entire batches of camera go offline is almost worse than the permissions issue!

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    Norman - Nx Support

    Dear Adam,

    I understand your frustration with the recent issue, especially considering the previous problems with permission issue in the mobile app.

    The latest issue seems to be related to the expected response times for the RTSP streams. If a device takes too long to respond, it goes offline. To address this, we've extended the delay time to prevent such occurrences in the future.

    Regarding our new procedures, these were specifically implemented for the Mobile app due to its unique deployment process. The Mobile app's updates are more impactful, and potential rollbacks can be difficult or impossible to execute. In contrast, updates for the VMS are more manageable. We can publish new builds directly and address any issues promptly. Also, people often can roll back fairly easy, by using restore points created before the update or downgrading the system manually, as mentioned in my previous response to Paul Duthie.

    Unfortunately, bugs can and will occur in software development, and we are committed to minimizing them. Our testing process is a continuous (24/7/365) effort, and with each bug identified, we add new test scenarios to prevent recurrence.

    We understand that these issues make nobody happy, and we are dedicated to preventing them as much as possible and resolving them quickly when they arise.

    Thank you for your patience and understanding.

    Best regards,

    Norman - Nx

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    Adam Shaw

    Norman-Nx-Support, appreciate the response and explanation.

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    Norman - Nx Support

    You're welcome Adam Shaw. It is the least we can do.

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