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Encoder not working with Encoder license

Completed
Stefan Dekkers

Hi, 

I have a customer with 2 NX servers, one based in the Netherlands and one in Portugal. 
On both locations he has 2 older analog systems who we like to connect togetter. 

The server and encoder in The Netherlands are working fine (NX Windows based and a Dahua encoder). 

The server and encoder in Portugal are not working as expected. 
The server is working, and is able to connect to the encoder, but NX says we need professional license to make it work, but we bought encoder licences. 

The used encoder is a Mazi HAVR-08LT. 

We login as user (and not administrator) in this system. 
Unfortunately the installer of this unit is not longer among the living, so no admin login available. 

Is there any way to make this encoder work with encoder license ? 

 

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Comments

6 comments

Date Votes
  • Stefan Dekkers

    Good to know:
    Both systems are connected true cloud
    Both systems have 5 camera's connected
    We purchased 3 times 4 encoder channel licenses 

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  • Norman
    • Network Optix team

    Hi Stefan,

    I hope this message finds you well.

    In order to address the reported issue, could you please provide a screenshot of the Camera Settings menu, specifically the General tab, where the Vendor and Model details are clearly visible?

    Once we have this information, we will be able to create a temporary fix, which can be added to the server, and  which will be included in our source files once confirmed.

    Also, if it is possible to access the devices through TeamViewer (Windows or Linux) or SSH (Linux) we could reset the password. If that is possible, I'll transfer this topic to a support ticket

    Thank you for your assistance.

    Best Regards.

     

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  • Stefan Dekkers

    Hi Norman,

    Thanks for the quick reaction. 

    See screenshot below. 
    The Vendor field shows the model name
    The Model field shows the system name 
    So its reading its information wrong, (was found by auto discovery) 
    The real vendor name is Mazi. 

    Is this the info you need? or do you need more?

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  • Stefan Dekkers

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  • Norman
    • Network Optix team

    Hi Stefan Dekkers,

    That is a bit unexpected. Is it possible to provide TeamViewer access?

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  • Stefan Dekkers

    Yes, you can acces my computer from were we can acces NX, but i dont have a computer local. 
    I can also provide you acces with NX cloud. 

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