Hikvision Multi Sensors Licenses issue

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Jordan IUNCKER

• May 07, 2024 05:19

Hi Norman - Nx Support 

The new Hikvision multiviewer model (DS-2CD6D44G1H-IZS) requires 4 licenses instead of 1. Can you send me the json file to correct this please ? 

Regards,

 

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• 

  Norman - Nx Support

  • May 07, 2024 06:11

  Hi Jordan IUNCKER,

  Here you are, you can download the file HERE.

  Please follow the steps as described below:

  1. Stop the mediaserver application and paste the resource_data.json file in the attachment at the following location:
     For Windows: C:\Program Files\Network Optix\Nx Witness\MediaServer
     For Linux: /opt/networkoptix/mediaserver/bin/
  2. Now start the mediaserver application again.

  To stop and start the media server, please do it as follows:

  For Windows: 

  Open the task manager, select tab ‘Services’ find the mediaserver application, right-click and select; Stop or Start

  For Linux: 

  Open the terminal (Ctrl+Alt+T) and enter the following command;

  sudo systemctl stop networkoptix-mediaserver.service

  or

  sudo systemctl start networkoptix-mediaserver.service

  Could you please confirm that this meets your requirements? Once we receive your confirmation, we will proceed with the necessary updates, and we will be adding it to a future patch.

  Best regards.

   

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  Jordan IUNCKER

  • May 07, 2024 06:36

  Hi Norman - Nx Support 

  Perfect, thanks

  Best regards,

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