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Encoders need to be added to list

Answered
SD

Good afternoon,

I am hoping Norman can assist with this as past similar issues have been resolved. 

Unfortunately, I have attempted to go through the correct Support Channel but they seem to be misunderstanding despite having processed similar before. (Can provide more details on a trouble ticket privately if needed).

The issue is 2 systems with 3 Dahua NVRs that are new and not yet identified as Encoders. They are adding as multi-sensor cameras and asking for Pro licenses not Encoder licenses as a result. 

We have two systems:

System 1: Has ONE Dahua N84B5N

System 2: Has TWO Dahua N82B3P 

All three are adding as Multisensor if added manually, if added by discovery they show as camera but won't authenticate.

System 1:

System 2:

Thank you so much, in advance.

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Comments

9 comments

Date Votes
  • SD
    Edited

    Just received an update from them. They may have figured it out and are creating a ticket and escalate this to the dev team for review.

    FYI, in case their ticket is resolved prior to this one.

     

    Norman - I don't have confidence they will 

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  • Norman
    • Network Optix team

    Noted! Thanks for the update SD.

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  • Norman
    • Network Optix team
     
    Hi SD,
     
    If they didn't, no worries, HERE is the file you need.

    Please follow the steps as described below:

    1. Stop the mediaserver application and paste the resource_data.json file in the link at the following location:
      For Windows: C:\Program Files\Network Optix\Nx Witness\MediaServer
      For Linux: /opt/networkoptix/mediaserver/bin/
    2. Now start the mediaserver application again.
    To stop and start the media server, please do it as follows:

    For Windows: Open the task manager, select tab ‘Services’ find the mediaserver application, right-click and select; Stop or Start

    For Linux: Open the terminal (Ctrl+Alt+T) and enter the following command;
    sudo service networkoptix-mediaserver stop or sudo service networkoptix-mediaserver start.

    Could you please confirm that this meets your requirements? Once we receive your confirmation, we will proceed with the necessary updates, and we will be adding it to a future patch.

    Best regards.

     

     
     
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  • SD
    Edited

    Thank you Norman , unfortunately that did not work for either server. 

    Removed the NVR, stopped the service, moved the file, restarted the service, added the NVR back in.

    Still adds as Multisensor

    If it makes a difference, both are running 5.1.2.37996.

    Manual add and auto-discovery; same behaviour (Edit: only difference is Camera ID is different)

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  • Norman
    • Network Optix team
    Edited

    Hi SD,

    That is surprising.

    Could you share the version number you'll see when you run the following API request?

    https://<serverIp>:7001/rest/v2/system/resourceData

    Would it be possible to access the devices through port forwarding?
    If so, I'll transfer this ticket into a support ticket, so you can share all details privately.

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  • SD
    Edited

    Thanks Norman

    I presume we are looking for "version": "5.0.0.563",

    Neither system has a version number that i can see.

    Happy to do port forward or TV for you as well.

    System 1:

    System 2: 

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  • Norman
    • Network Optix team

    Hi SD,

    I made a mistake in the previous file. My apologies.

    HERE is a new file, and this one should work.

    Please repeat the forementioned steps.

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  • SD

    Perfect!!!
    Thank you Norman for the awesome support again!!!

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  • Norman
    • Network Optix team

    Hi SD,

    Thank you for the confirmation.

    The fix will be added to the source in the near future.

    Best regards!

    JIRA-VMS-51718

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