Licenses moved from Main Server to Failover server automatically?

Answered

Warren Bull

February 06, 2024 22:14 Edited

So we have a main Linux based server running 14 cameras with 14 professional licenses.

I was testing the failover feature by setting up a VM with adequate storage and installing Nx Witness. I added the server to the account, and then enabled failover for it.

It's been running for quite a while and most of the time it worked fine. Occasionally not all the cameras would switch to the failover server.

My issue is, at some point the licenses changed ownership and are now tied to the Failover server! 

We have used 2 of the 3 deactivations on the licenses in the past due to failed hardware and I don't want to waste the last one on what I consider to be a bug.

What's the best way to get the system to move those licenses back to the main server?

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  Norman

  • Network Optix team

  February 29, 2024 13:16

  Hi Warren Bull,

  The scenario you shared should not be possible, since the licenses are tied to the hardware ID (HWID) of the server. The HWID is always unique.

  However, you wrote that you use a VM. The only scenario is can imagine is that both VM have the same HWID.
  When configuring a VM, you always need to assure that new MAC addresses are generated for the new VM, otherwise the HWID will be the same, and the licenses could (randomly) move to the other VM. 

  You could check that with the following API request:

  https://<serverIp>:7001/rest/v2/servers?_format=JSON&_keepDefault=true&_pretty=true

  You should get a JSON output where an ID is shown, this ID should be unique for each VM.

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