Cloud Connected System very slow on all systems

Answered

Mark Brand

January 31, 2024 13:48

Hi there,

I have issues with all my systems for more then several years, that sometimes the cloud is normal / up to speed, but most of the time it is very slow to connect and look back captured video.

When i login the the cloud from the local network, it works fine, the issue is only when i connect remotely. When i connect remotely, but directly on port 7001, everything is working fine as well. So there has to be something wrong with the cloud connections. 

Is this a general issue, of can in improve things to make this working better for myself and my customers?

Best regards,

Mark Brand

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• 

  Norman

  • Network Optix team

  February 29, 2024 13:00

  Hi Mark Brand,

  There are just too many variables that could be the culprit.
  Most common issues are, antivirus software blocking or slowing down the connection, similar issues when a firewall is in use, network issues, etc., etc.

  Since you state that playback of footage is also slow, I would check the antivirus first, and add Nx Witness to the list of exceptions.

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