Meta SDK plugin no configuration visible in camera settings

Completed

Marek Lipovský

January 05, 2024 13:14

Hi,

we are not able see Meta SDK plugin configuration in camera settings, we tried version 5.1.0, 5.1.1 and 5.1.2.

We are trying on 2 different linux machines. The plugin is loaded and visible, but the configuration is missing.

Few months ago we installed same plugin library on different machines with version 5.1.0 and it worked well.

Thank you in advance for a prompt response, it is quite critical.

Regards

Marek

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Comments

2 comments

Marek Lipovský

January 05, 2024 13:18
we found this error in the log:

2024-01-05 14:12:01.105 16124 WARNING nx::vms::server::resource::AnalyticsEngineResource(0x7f99ec00f4d0, [SmartFace Embedded Edge stream {7bc2a40f-6ee2-3c9b-198f-c937f57020ee}]): Can't obtain Engine Manifest
2024-01-05 14:12:01.105 16124 WARNING nx::vms::server::analytics::SdkObjectFactory(0x7f9a380a0c40): Error while initializing Engine SmartFace Embedded Edge stream ({7bc2a40f-6ee2-3c9b-198f-c937f57020ee})
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Ichiro

Network Optix team

January 08, 2024 05:18
Hi Marek Lipovský,

Thanks for your question. The log you provided is not an error but just a warning message.
So it seems like we need more information about your issue or questions.

Usually, you are suggested to provide the screen capture to elaborate the error so we can have a better idea to your issue. Also, DEBUG level log are also critical for any technical issues. (Full log)

Here is the way you can change the logging of the application, as well as the plugin troubleshooting guide.

https://support.networkoptix.com/hc/en-us/articles/360056941474-Logging-from-the-Plugin
https://support.networkoptix.com/hc/en-us/articles/236033688-How-to-change-software-logging-level-and-how-to-get-logs

Thanks for your help.
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