Dahua HDW-2441TM analytics objects from SMD not appearing in objects tab.

Completed

Calvin Wientjes

December 27, 2023 01:13

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Windows 11 pro for the server hardware.

Server software version is DW Spectrum 5.1.2.37996.

Cameras are Dahua HDW-2441TM. Firmware version: 2.840.0000000.14.R 2023-11-24

We are using the Dahua analytics plugin with SMD to trigger bookmarks.  The bookmarks are coming through but the object data is not populating in the objects tab.  The camera logs shows SMD events triggering. The event log in Spectrum shows Human Detection events triggering the bookmarks.

We have used Dahua SMD on other systems exactly like this with different cameras and they trigger the bookmark, but also object data is recorded into the objects tab. We find this is a clients' favorite was to skim through the detected objects.  The thumbnail of the object is excellent for skimming.  Is this a bug with a newer Dahua firmware maybe?

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  Norman

  • Network Optix team

  January 15, 2024 13:24

  Hi Calvin Wientjes,

  I've transformed this ticket into a support request, and one of our dedicated support agents will be more than happy to help you with the investigation of the issue.

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