Slow rollback

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10 comments

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    Norman - Nx Support

    Hi Lital Akulov,

    If you connect around the globe, it will take more time, that when you connect locally, however it should not be minutes, it still should be a matter of seconds.

    Can you tell me if the system connects through NAT (N) or Proxy (P)? You can see that when you open a camera in the layout, display the information by selecting the i icon in the top bar of the camera (1) or press the i button on your keyboard when the camera is selected. In the bottom left corner, you can see the type of connection (2).

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    Lital Akulov

    Hey Norman-Nx-Support
    - Nx Support,Sorry for my late response,Our system connects through Proxy.


    Sorry for asking but why does it matter? 

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    Lital Akulov

    I Have the same problem on another site we have in San Francisco.
    People from USA see the rollback fine but here in Israel its very slow

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    Norman - Nx Support

    Hi Lital Akulov,

    I believe there may be a firewall between the two locations. To facilitate device connections, kindly consider adding the Fully Qualified Domain Name (FQDN) addresses provided in THIS support article.

    I asked about your connection method, specifically whether it involves NAT or Proxy, because NAT is typically the default. However, in cases where firewalls or other applications obstruct NAT connections, a Proxy might be utilized, albeit with a slightly longer connection time (though minutes are still unexpected).

     

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    Lital Akulov

    Hey Norman-Nx-Support,

    We checked our setting on the clients firewall and everything looks fine and it shouldn't make any problems.
    As I said before whenever we want to see a rollback or even a live stream we have a delay of a 30-60 secondes sometime event more.

    When I open the stream local on the clients server the stream looks fine, maybe the problem is with our cloud?

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    Norman - Nx Support

    Hi Lital Akulov,

    Can you add nx.verify@gmail.com to the system as an administrator for an initial investigation?

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    Lital Akulov

    Norman-Nx-Support

    Ill do it right away

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    Norman - Nx Support

    Hi Lital Akulov,

    I assume this isn't the system in New York or San Francisco, since its scenery and bird sounds suggests a more Mediterranean environment. Also, I was able to connect to the system in ~5 seconds, which is a reasonable time. Server 200 - V... connected through Proxy, the other two through NAT, but also still quite responsive.

    I guess you shared the incorrect system.

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    Lital Akulov

    hey Norman-Nx-Support

    This client is in Israel and now he has the most delayed stream, the live stream is very flaky and when you open one of the cameras on a big screen it also takes some time and the stream is very stuck.

    We have the same problem in San Francisco and NY

    I can add you to those projects as well but it really wired that you see the stream in Israel and its running smoothly

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    Norman - Nx Support

    Hi Lital Akulov,

    I'll transfer this topic to a ticket, so I can share more details with you privately.

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