Lost analog streams after 5.1.1 update

Answered

Catalin Apopei

November 13, 2023 00:24

Hello, 

After update to the last version on Spectrum IPVMS all Hikvision analog cameras are offline, streams not loading.

Everything was working fine on 5.1.0

Hikvison DVR is iDS-7208HUHI-M2 6 channels used from 8.

Defaulting is not an option, not accessible.

It is possible to revert to 5.1.0 until fixed? Absolutely need those cameras to record.

Thank you.

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  Catalin Apopei

  November 15, 2023 00:29

  hello?

  none available to read the forums?

   

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  Norman

  • Network Optix team

  December 15, 2023 14:58

  Hi Catalin Apopei,

  I hope this message finds you well. While reviewing our community discussions, I noticed that there hasn't been a response from other community members regarding your query. Could you please confirm if your question is still relevant? If so, I'd be more than happy to explore ways we can assist you.

  Best regards.

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  Catalin Apopei

  December 16, 2023 01:59

  hello, 

  thank you for the late interest.

  problem is solved, but for the community knowledge:

  updating from 5.1.0 to 5.1.1 revert to default all ports setup if you don't use the default ones: rtsp ports, http ports; On the system in question the analog Hik had particular ports set up by the network admins, IP cameras too, so after update everything remote went offline. The worst is that error message is cameras unavailable, like camera is disconnected; in fact was just a stream port misconfigured 

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  Norman

  • Network Optix team

  December 17, 2023 17:30

  Hi Catalin Apopei,

  The issue you describe, is something that should not happen, since a VMS, like ours, but any other as well, or an NVR will create a profile at the initial connection, and will reuse the profile. Changing ports isn't something that is done from the VMS automatically. By default, it will PULL data over port 80 for HTTP, 443 for HTTPS and 554 for RTSP, unless you change this during the initial, manual, discovery. Port 554 can be changed, manually, after the devices are added. There are no API PUSH or POST requests from the VMS to any device to change the ports, you can check this with Wireshark.

  However, I don't doubt what you wrote, and it would be interesting to verify what happens.

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