Desktop and mobile client unresponsive
Completed
Hi,
Most of our systems is lagging and video feed so slow its unusable. Same behavior on both Windows Desktop and Android/iOS apps.
If i connect to the same slow/problematic systems through a web browser, the video feed is smooth and is working as expected.
Have tried to re-install clients and multiple servers, still the same behavior.
Desktop client version: 5.1.1.37512
Mobile (Android): 23.2.37408
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I just testet adding a NAT rule one of the systems, forwarding port 7001 from any to internal NX server ip, and it sovled the problem. Is there any issues with the cloud connection?
I do not want to open port 7001 "to the world" as this is a security risk we do not want, and have not needed to do before. Therefore i do not see the "NAT forwarding solution" to be an acceptable solution to this.
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- Authorized Reseller
Hello,
My experience is that Nx Cloud is very good. Did you manage to overcome this issue? I would create a segregated test enviroment and compare.0 -
This issue "resolved" itself about a week ago. Now all systems are running smooth again without NAT forwarding.
Guessing it was some kind of cloud issue related to my region, as the distributor also had a lot of problem with the same issue.
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- Authorized Reseller
That is good to hear. If you ever need to check the health of the cloud service you can use https://status.nxvms.com
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As of this morning the problems are back. Tested from 2 different PC client locations (Both on 500/500 Mbps fiber), through mobile app (5G and wifi, same result). Every system we have connected have the same issue/slowness (approx. 50 systems) only the few that have port 7001 NAT forwarded in FW is playing a smooth video feed.
The rest of the systems without NAT is unplayable with high quality feed, and lagging at an almost unplayable rate with Low quality.
The status site says everything is OK, but again, this issue has happened a lot after v5 was released.
I will check with our distributor if their systems have the same issues, but im guessing they do as they did last time. If they do, could it be a regional problem with Scandinavian systems through cloud?
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- Authorized Reseller
Hi Anders,
You can ask you distributor to open a support ticket. I am using cloud this morning and all is fine. I am based in the UK so my guess is our cloud relays are the same.You can find a list of relays here > https://support.networkoptix.com/hc/en-us/articles/360010795813-Firewall-Passlist
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Hi Lloyd Riley,
Thank you for your feedback in our community. We really appreciate it.
I hope this message finds you well. While reviewing our community discussions. Could you please confirm if your question is still relevant? If so, I'd be more than happy to explore ways we can assist you.
Best regards.
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Hi Anders Knutsen,
Since we haven't received a response from you in a while, we presume that your inquiry has been successfully resolved over time. Consequently, we will be closing this topic. Please be aware that should you need additional assistance in the future, feel free to create a new topic for general inquiries or submit a support ticket for any bugs or unexpected behavior you may encounter.
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