Dahua PTZ not working after updating to 5.1

Answered

Anders Knutsen

September 22, 2023 12:53

Summary

After upgrading to 5.1.37133 PTZ on older dahua firmware is not working.

Screenshot of HCVR with FW version:

Latest firmware i could find is the one installed on the HCVR. PTZ was working before the upgrade.

5 comments

Calvin Chiang

September 28, 2023 02:46
same question raised b4 I think the next version may fix

PTZ function dissapears – Network Optix
0
Wendy Chuang

Network Optix team

September 28, 2023 06:13
Hi Anders Knutsen,

The v5.1.1 version has been released this week. Please schedule an upgrade and let us know if your PTZ issue can be resolved. The update information can be found below:
https://nxvms.com/downloads/5.1.1.37512

Thank you.
0
Anders Knutsen

September 28, 2023 06:31
Hi,

I tried to upgrade, but still nothing. Tried deleting the HCVR with all cameras, and re-add them, still no PTZ control.
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Wendy Chuang

Network Optix team

September 28, 2023 06:47
Hi Anders Knutsen,

Please help to check if you can get the PTZ function under the ONVIF device manager first. If yes, could you forward the HTTP/RTSP port of the camera to us for further checking?

Thank you.
0
Anders Knutsen

September 28, 2023 06:55
Tried changing the setting "Expert -> ONVIF Setting -> Primary Stream Profile" to secondary, and PTZ started working. Will use this as a fix for now, thanks for the quick response :)
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