Older camera support issues, and issues with white-labeled Hikvision cameras 5.1.0.37133
Completed
Good day,
We have several customer sites where we updated to 5.1.0.37133 recently, or have deployed that version of software as a new install to replace old hardware.
Long and short.... We're seeing issues with many older cameras (that are on older ONVIF profiles it appears) not working properly with the DW software now.
These cams worked under a version of 4.x on at least one of these locations.
The brand of Camera is "FINE" We are unable to pull an RTSP stream from these cameras.
Hikvision re-labeled cameras seem to have similar issues with showing up when searched for, but will work with RTSP if we go through the steps of setting them up manually.
This integrator is complaining, as is their customer... about the FINE brand issues.... why did they work.. we paid to update, and now they don't work.
I'm struggling to find out why, and sort out if I can pull an RTSP stream into VLC to test, but I wanted to ask if you are aware of any issues, or have a statement I can share with the customers about why these cameras don't work after an update.
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Error message from diagnostics shows below
Confirming server availability.
OK
Confirming camera is accessible.
OK
Confirming target camera provides media stream.
FAILED: Camera request "getStreamUri" failed with error "Fault info. Reason: Action Failed. Additional: SOAP-ENV:Receiver. Sub info: "http://www.onvif.org/ver10/error":Action. Additional details: The requested SOAP action failed.. ". Please try to reboot the camera, then restore factory defaults on the web-page. Finally, try to update firmware. If the problem persists, please contact support.
Diagnostics complete
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Hi Matt Barber,
I hope this message finds you well. While reviewing our community discussions, I noticed that there hasn't been a response from other community members regarding your query. Could you please confirm if your question is still relevant? If so, I'd be more than happy to explore ways we can assist you.
Best regards.
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Hi Matt Barber,
Since we haven't received a response from you in a while, we presume that your inquiry has been successfully resolved over time. Consequently, we will be closing this topic. Please be aware that should you need additional assistance in the future, feel free to create a new topic for general inquiries or submit a support ticket for any bugs or unexpected behavior you may encounter.
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