Excessive data usage
Completed
Hi,
We have a multi server environment with 18 servers. Most of them being installed onboard rescue boats where the server and client is running on the same machine (RPI4) in order to view, record and stream the onboard cameras. The client auto-starts with a script that connects to the server using local host and a local user. The local user is only allowed to stream the cameras connected to the local host. Every now and then we run into problems where our cell provider cut of the data even though we have unlimited data-plans (4G). We can see in our RMS that data usage on one or sometimes 2 boats has been excessive. Over 1200 Gb over 2-3 days hits some kind of safety limit at our provider. It seems almost as one boat has connected to another boat and streamed live data continuously through that server rather than local host..?
- I have checked the audit log and no one has streamed or watched live video by mistake from the boat to a client ashore.
- Clients on the boats are not connected through Wave Sync
- There are no other software or computer that have caused this. It is all confirmed being the Wave VMS computer using the data
- This has happened 3 times over 2 years so not very common
Any suggestions to what could cause this?
I would also like to ask for a feature request based on the same topic. Would it be possible to limit clients to connect only to a specified server and not a randomly selected? We do have a main server with a fiber connection ashore where i want all users to connect to which also holds all licences. However i often see my colleagues clients connecting directly to one of the boats.
Thanks!
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Hi Jonas Carlsson,
I hope this message finds you well. While reviewing our community discussions, I noticed that there hasn't been a response from other community members regarding your query. Could you please confirm if your question is still relevant? If so, I'd be more than happy to explore ways we can assist you.
Best regards.
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Hi,
Many thanks for following up on this. Yes, unfortunately this is still an issue. Latest today i found out that 2 of our boats had been blocked due to excessive data usage. It seems as one boat has streamed its local cameras through another boat (server)
Kind regards0 -
Hi Jonas Carlsson,
I was about to transfer this topic into a support ticket when I noted that you already submitted this request as a support ticket and my colleagues provided some answers.
I have some ideas, but would like to involve your reseller as well. Furthermore, I noticed your email address is from Sweden, so this gives me a hunch who your reseller is, but could you confirm, so we can include them in the conversation?0 -
Hi Jonas Carlsson,
Kind reminder.
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Hi,
Yes that's correct. I was waiting to see if the latest update would fix the problem but it didn't make any difference.
In what aspect do you mean "my reseller"? I'm building my own hardware/servers and have not gone through any specific reseller.0 -
Hi,
Okay, i have bought them both online and also from ADI Global0 -
Hi Jonas Carlsson,
I moved the conversation to a Support Ticket, let's continue the conversation there.
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