OINVIF Thermal Camera cannot add into Nx Witness

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Norsalha Mahamud

• August 11, 2023 08:09

Hello Support,

My thermal Cox camera cannot be add into Nx Witness. However, the live stream can be view from ODM software without any problem. Please see below images for your references.

Thank you.

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  Norsalha Mahamud

  • August 14, 2023 04:03

  Hello Support, 

  Can you help to advise on this issue?

  Thank you.

  Best Regards,

  Salha.

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  Vincent THUNOT

  • August 14, 2023 08:12

  Hi,

  did you check if your camera is supported ? : https://nxvms.com/ipvd

  Vincent 

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  Norsalha Mahamud

  • August 24, 2023 09:48

  Hi Vincent,

  Yes, we did but it does not appear in the list. Can you help to advise?

  It has no problem with other VMS brands

  Also, it appear on Onvif Device Manager Software.

  Thank you.

   

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  Norsalha Mahamud

  • August 30, 2023 06:29

  Hi Vincent,

  Can you help to update?

  Thank you.

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  Mamie Su

  • August 30, 2023 07:34

  Hi Norsalha Mahamud,

  This issue requires further investigation, so we'd like to ask if we can connect remotely to the camera.
  I've created a support ticket for you. Please check your inbox and let's continue the discussion by mail. Thanks.

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  Norsalha Mahamud

  • September 01, 2023 03:19

  Hello Mamie Su,

  I already replied to your mail. Please check.

  Thank you.

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  Mamie Su

  • September 01, 2023 06:50

  Hi Norsalha Mahamud,

  I didn't see your reply. Did you reply to Ticket #35272?

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