Cant seem to connect system to NX Cloud

Answered

Bas Kraak

July 02, 2023 07:04

 

I am trying to connect a system to NX Cloud, but don't see the option for it at the system admininistration- NX Cloud tab. Also in de server webpage it does not connect to NX Cloud.

 

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  Anderson Chang

  • Network Optix team

  July 03, 2023 06:53

  Hi Bas Kraak,

  May I know do you connect to the Nx System with the account rather than the owner user role?

  Please note that only the owner account could connect the Nx System to the Nx Cloud.

  Here is the support ARTICLE regarding the user role in Nx Witness for your reference.

  Thank you.

   

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  Bas Kraak

  July 03, 2023 16:52

  How stupid of me. I thought as an administrator I would be able to. Now logged in as the admin and it works. Thank you very much. And thank you for pointing out the user roles and permissions.

   

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  David Estabrook

  September 09, 2023 04:17

  I also had this issue on a Server running Windows Server 2019. The Internet on Site is Starlink, and the solution i found was to disable IPv6.

   

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