Nx Witness integration with Hikvision DeepinMind NVR (iDS-9616NXI-I8/X(B) )

Answered

Permanently deleted user

June 21, 2021 01:23 Edited

I tried connecting Hikvision DeepinMind NVR (iDS-9616NXI-I8/X(B) ) to Nx Witness server. The NVR was discovered but I could not get it authenticated (by NVR user credential) and list the cameras connected to the NVR. 

Is this NVR supported and is it possible to connect and access the cameras in it from Nx witness client?

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  Anderson Chang

  • Network Optix team

  June 21, 2021 08:28

  Hi @...,

  Please follow the below instructions for troubleshooting:

  1. Check the firmware version of Nx Witness and the NVR.
  The latest Nx Witness version is 4.2.0, if your Nx Witness is running the latest version, you could first try to update the Nx Witness to the latest release.
  Check: https://my.networkoptix.com/#/download
  Please also make sure your NVR is running on the latest firmware as well.

  2. Check the NVR ONVIF setting and account permission.
  Please make sure you have enabled the NVR ONVIF function, and give permission to your account.
  You may follow this ARTICLE for basic ONVIF troubleshooting.

  3. Provide the RTSP and HTTP port forward.
  If you found the issue persists after you have done all the above, it is likely we need to have direct access to your devices to have further investigation.
  If you agree to provide direct access for us, I will convert this post into our ticket system for you to provide sensitive information.

  Thank you.

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  Anderson Chang

  • Network Optix team

  July 01, 2021 06:12

  Hi @...,

  Just checking in to make sure you received our response as it has been a while since we have heard from you. Please let us know if you still need help by responding to this post. We are eager to resolve your question as soon as possible.
  Thank you.

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  Permanently deleted user

  July 20, 2021 02:52 Edited

  Dear Anderson,

  Sorry for the delayed response.

  The Nx version is latest - 4.2.0. I will recheck the nvr onvif setting following the article you have shared ( we don't have frequent access the device as it is in office and we are most working from home, hence the delay)

  We can provide you direct access to the NVR to do further investigation. 

  Thank you.

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  Anderson Chang

  • Network Optix team

  July 20, 2021 08:31

  Hi @...,

  Thanks for the status update.

  Please check the ONVIF setting and follow the article to test the NVR with the ODM, we will see whether direct access is required accordingly.

  Thank you.

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