Lost footage

Answered

Permanently deleted user

May 20, 2021 07:28

I seem to have lost access to footage after updating to the latest version.

I have 5 cameras via poe switch to a mini PC, storage via Synology NAS with 5TB.

In the storage analytics I can see one camera has 29GB of used space but only 2d17hrs in calender days. All cameras show 2d17hrs and looking back through the logs it lines up with a restart which is from the firmware update.

Is there anything I can check or restart? The NAS is still connected and no files have been deleted, I have restarted both the server and the NAS.

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  Norman

  • Network Optix team

  May 20, 2021 07:39

  Hi @...,

  Is the trash bin disabled for the media storage?

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  Permanently deleted user

  May 21, 2021 02:00

  Hi Norman,

  Yes, trash bin is disabled. I'm not too concerned as its just my home setup but I did have about 3 months of footage that has gone.

  It does look like the files have been deleted, I had some power issues with the NAS and the UPS so I will look into that a bit more.

  Cheers

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  Norman

  • Network Optix team

  May 21, 2021 07:55

  Hi @...,

  When you head to the Server Settings menu, tab Storage Management you can find a button called Reindex Archive. When you select this option, the storage will be indexed again and existing footage will be reindexed and becomes availble in the timeline.

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