black screen at startup / no respense

Answered

March 30, 2021 12:22

Hi,

since a couple days the software is not starting anymore. We only get a black image of NX and task manager shows "no response".

I was not able to found something in this forum.

I create an Dump file from task manager and hope you can find the problem. We already update all devices to newest version.

Best regards Olaf

Comments

6 comments

Roman Yuldashev

March 31, 2021 12:57 Edited
Hi Olaf Wagschal,

Please send us a video of your screen, where we can see how you launch the Client and what happens next. Wait a bit before clicking anywhere.

Provide us more information about your OpenGL version, as shown in THIS article, please.
0
Olaf Wagschal

March 31, 2021 14:46
https://wetransfer.com/downloads/c4335f4e3e9f0938033978df6657275220210331142304/2751c76de5b083a60a41c5096be5656520210331142404/a5a5d6
0
Roman Yuldashev

April 01, 2021 10:54
Hi Olaf Wagschal

Could you send us client debug logs as shown in THIS article.
0
Olaf Wagschal

April 01, 2021 11:23
On the road via email
0
Roman Yuldashev

April 02, 2021 08:30
Hi Olaf Wagschal,

The files provided are the server logs. Please note, there is a separate section in the PAGE for Desktop Client logs:
The sections are How to change Desktop Client logging level and How to find Desktop Client logs.

Thanks.
0
Norman

Network Optix team

April 07, 2021 07:50 Edited
Hi Olaf Wagschal,

As mentioned in the ticket:

For your confirmation. We did the following:
- Uninstalled the Nx Witness bundle. (The Nx media server has already been installed)
- Downloaded and installed the Nx Witness client.
- The client has been tested and approved.
- Resets the log level for the server from DEBUG to INFO.
0

Please sign in to leave a comment.