Hanwha Analytics Plugin

Answered

Permanently deleted user

February 06, 2021 23:19

All of a sudden having issues with the Hanwha AI analytics plugin. I am not receiving any analytics events and am getting plugin errors. See below. I have tried removing the camera from WAVE and adding again as well as factory resetting the device. Nothing seems to work. Anyone see this before? 

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  Norman

  • Network Optix team

  February 08, 2021 08:48

  Hi @...,

  I forwarded your question to our dev team, but it might be camera related, did you reach out to Hanwha as well?

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  Norman

  • Network Optix team

  February 08, 2021 12:47 Edited

  Hi @...,

  You wrote:

  All of a sudden having issues with the Hanwha AI analytics plugin.

  This didn't occur after a Wave update? Which version of Wave were/are you using?
  This issue shouldn't be available in the released version, but was introduced in the monthly patches of December and the issue should be resolved in version 4.2.

  If you like, you can verify it with the 4.2 Beta version which is available for download at my.networkoptix.com/#/download, tab Beta.

  Be aware that the Beta versions are for testing only, and shouldn't be used in a production environment.

  ---

  Internal Note: JIRA-VMS-21309

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