Vivotek Smart VCA

Answered

Permanently deleted user

December 29, 2020 07:48

Hi,

I'm getting a lot of false positives with the builtin motion detection of Nx Witness.

I have a number of Vivotek IT9389-H camera's with built-in Smart VCA.    I have allready updated the smart VCA to the latest build but when I try to add a analytics event in Nx Witness I'm unable to select a camera and when I check the 'all camera's' box it states that no analytics is not available for this camera.

On the camera webpage I'm able to configure the smart VCA settings and detection, etc ...

Any thoughts what could be the issue ?

0

• 

  chris gill

  December 30, 2020 22:16

  Hi.

  Apologies if this is a dumb question, but have you installed the Vivotek analytics plugin for NX?

  I had one camera that would not work with the Vivotek Plugin....it was running all the same stuff that the other 6 were. I merely deleted it from the system the re added it, seemed to shock it into working like the others were. 

  Cheers

  0
• 

  Permanently deleted user

  December 31, 2020 04:13

  Hi,

  Thanks for getting back for me.    I've installed the NX upgrade to the most recent version yesterday and noticed that the plugin is now installed so that should solve the problem.

  However, there's a major issue with NX for the moment so I'm only able to connect to our camera's over general RSTP stream as the autoconfigure by using onvif is not working for the moment.

  So I'm waiting for that to get solved and then I can give it a try and do some testing :-)

  0
• 

  Norman

  • Network Optix team

  January 04, 2021 14:33

  Hi @...,

  That is unfortunate. Vivotek made some changes in their stream profiles and therefore we had to update the integration. Unfortunately this change doesn't apply for all cameras, but for the majority it does. 

  The IT9389 is one of the models that is known it doesn't apply. 

  Please follow the steps as described below:

  1. Remove the device from the system.
     
     
  2. Stop the mediaserver application and paste the resource_data.json file in the LINK at the following location:
     
     For Windows: C:\Program Files\Network Optix\Nx Witness\MediaServer
     For Linux: /opt/networkoptix/mediaserver/bin/

  3. Now start the mediaserver application again.

  4. Add the device again.

  To stop and start the media server, please do it as follows:

  For Windows: Open the task manager, select tab ‘Services’ find the mediaserver application, right-click and select; Stop or Start

  For Linux: Open the terminal (Ctrl+Alt+T) and enter the following command; sudo service networkoptix-mediaserver stop or sudo service networkoptix-mediaserver start.

  After this, the request should be fulfilled. 
  Please confirm, and we will add it to a future patch.

   

  1
• 

  Norman

  • Network Optix team

  January 06, 2021 09:29

  Hi @...,

  Just checking in to make sure you received our response as it has been a while since we have heard from you. Please let us know if you still need help by responding to this message.

  0

Please sign in to leave a comment.