Metadata Issue after reboot

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Jordan IUNCKER

• April 21, 2023 12:04

Hello,

After a computer reboot, customers have lost all metadata objects but SQLITE > 100Mo

I try to reindexe archive but nothing change...
Any help ? 

 

Client & Server : 5.0.0.35745

 

Norman - Nx Support

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  Norman - Nx Support

  • April 21, 2023 12:12

  Hello Jordan IUNCKER,

  I hope this message finds you well. I kindly request that you update to the latest public release, version 5.0.0.36634.

  To upgrade, please use the following in-client upgrade credentials:

  Build Number: 36634
  Password: thn04r

  If you encounter any issues or have any questions, please don't hesitate to reach out to us. 

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  Fabyan Oliveira

  • April 24, 2023 17:21

   

  Hi Norman!! 

  I tried to update my Lab's virtual environment (running in UTM (host is Mac M1/ Server is Ubuntu ARM) from version 35745 to 36634 and have some issues as per pictures attached. The update can't finish and I reinstalled everything using a .35270 version I have in the same server after purge everything.

  Once again I tried to update to 36634 and the server show the same error. When I tried to install the 36634 directly shows another error (also attached).

  I'll reinstall the 35270, please send me a password for I can at least upgrade to 35745 once again.

  Thank you! Fabyan

   

  

   

   

  

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  Norman - Nx Support

  • April 25, 2023 07:31

  Hi Fabyan Oliveira,

  I hope this message finds you well. I wanted to follow up on your inquiry regarding the server application on the m1 architecture and UTM.
  
  Unfortunately, we have never conducted any testing on these platforms, and they fall outside the scope of our support. However, we have some support articles that may be of assistance. Please refer to THIS article for information on the VM applications we support, and THIS article for information on ARM support.

  That being said, I'm more than happy to help you in any way that I can. If you could provide me with some additional information about the VM you've created, I may be able to offer some guidance. For instance, which version of Ubuntu are you using? Is it 20.04 LTS or an earlier version?

  Thank you, and please don't hesitate to let me know if you have any further questions or concerns.

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