2FA and Recovery Code Lost

Answered

Permanently deleted user

April 17, 2023 09:18

Hi all,

One of our clients upgraded their phone; however, can no longer access NX Cloud as he had 2FA enabled and did not export their google authentication accounts, nor does the back up recovery code. What are my options?

0

• 

  Ichiro

  • Network Optix team

  April 17, 2023 10:43

  Hi Chris Guertler,
  
  

  Your request is transferred to our auth managers and please check you inbox for further detail.
  Thanks.

  -1

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