Logging on to a Ubuntu NX Witness server
Answered
Hi
We had 3 NX Witness servers installed at our school, but we are unable to log on to them to correct the times. When I look at the console, all I see is a bird figure with AORUS on the screen. Is there some trick I need to use to get the actual log on screen?
Are you able to assist us as the installers are not very co-operative.
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Dear Mark Collie,
I hope this message finds you well. Unfortunately, due to the nature of the issue you are experiencing, we won't be able to provide a remote fix as someone needs to be onsite.
Based on the information you provided, I suspect that the error on your server might be related to the operating system (OS) drive. However, since you have multiple servers, it is unlikely that all the drives have failed at the same time. In this case, it could be a matter of simply hitting 'enter or space' to move to the login screen and entering your admin credentials.
If you are still able to access the system through your clients, then there might not be an OS error. On the other hand, if there is an OS error, it might be possible to retrieve the database of the system and retrieve the license keys of our software by booting through a boot USB stick and mounting the OS drive as a storage drive.
If you could let me know which country you are in, I can connect you with our pre-sales team who can discuss the issue with your current installer or, if necessary, connect you with someone in your region who can assist you further.
Finally, please note that if you can still connect to your systems, the time should shift automatically and no manual settings should be required.
Thank you for reaching out to us, and please let me know if you have any further questions or concerns.
Best regards.
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Thanks for the info. As for location, we are in Victoria, Australia. I have tried the space and enter options to try to get past the screen but to no avail. The servers seem to be operating well and recording, just the time is out by one hour, day light savings. It appears that the daylight savings times are not set to Melbourne, Victoria and so kick in at the wrong schedule.
I will continue to try to get the installers to do their job. Thanks heaps for your time and effort.
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Dear Mark Collie,
Good news that the servers are running well. This provides you some options to check and change the timezone yourself.
If you have the sudo password, you can use SSH to connect to the servers through a terminal or PuTTY. Once connected, you can easily set the timezone with the following commands:Firstly, you can check the current timezone setting by running the command:
timedatectl
If you find that the current timezone is incorrect, you can change it by running the following command:
sudo timedatectl set-timezone <your_time_zone>
In your case, you can use either of the following commands to set the timezone to Australia/Melbourne or Australia/Victoria:
sudo timedatectl set-timezone /Australia/Melbourne
or
sudo timedatectl set-timezone /Australia/Victoria
Once you have set the timezone, it is good practice to double-check it by running the command:
timedatectl
Finally, when you're finished, you can close and shutdown the SSH session by entering:
exit
I hope this information helps. Let me know if you have any further questions or concerns.
Best regards,
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Sorry. Already tried the SSH route and I got the refused connection message. I don't know what the company who set it up did, but it is a real mess.
Looks like I will have to chase them and get them out here.
The help from you has been great, but I feel that is all you can do for now.
Thanks heaps for the assist. Please close the case off.
Mark
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