Nx Cloud connected systems - offline on latest patch only
Answered
I have many Nx witness systems all running on Windows server and some are connected via Nx Cloud. Late last week I updated a few of the larger systems to patch version 5.0.0.36221. This was primarily due to experiencing higher than usual resource usage and system slowness when playing back recordings.
Ever since I performed the update, desktop clients and Nx Mobile apps are reporting the cloud connected systems as offline and users cannot connect. Restarting Nx Server will reconnect the system for a short amount of time. Nx WebAdmin and a local desktop client both report that Nx Cloud is Connected when it is appearing as offline. Mobile push notifications are still delivered successfully from the cloud systems. I have tried disconnecting the systems and reconnecting them to Nx Cloud but the same behaviour persists. Each system is on a different network with various internet connections and internet service providers. Downgrading back to version 5.0.0.35745 makes Nx Cloud stay connected as expected. There is no firewall or local proxy changes or issues that I can detect.
Are there any known issues or changes with Nx Cloud and version 5.0.0.36221? I am located in Australia if that is of any help for determining cloud proxy issues.
Nx Witness Version: 5.0.0.36221
Client OS: Windows 10 22H2, Windows 11 22H2, iOS 16.2
Server OS: Windows Server 2019 17763.3887
Network Topology: System with the most issues: 2 Servers, 153 cameras, 8 local clients, 2 cloud accounts, Aruba 10gig networking, 1Gbit internet connection.
-
Dear Adam Grieger,
I would like to offer my sincere apologies for the delay in our response to your inquiry. I understand how frustrating this can be, and I want to assure you that we are taking steps to improve our communication process.
We are currently working on implementing new tools that will make it easier for you to submit your requests and ensure that they are promptly received and managed by our team. Our goal is to have these solutions available to you in the near future.
I want to thank you for taking the time to provide us with your feedback. Your input helps us to improve our service for all of our customers, and we truly appreciate it. Our community is built on users helping each other, and your contribution is valuable in achieving that goal.
Once again, please accept my apologies for any inconvenience caused, and we look forward to providing you with a better service in the future.
Best regards.
Please sign in to leave a comment.
Comments
2 comments