Uniview NR08XP Email Notifications

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Don Lastine

• February 03, 2023 18:23

I've managed to get email notifications working for intrusion alerts.  However, for each intrusion two emails are sent.  One email is just the technical details, IE: alarm date/time, camera name, device name, and serial number.  The second email contains the exact same info along with a snapshot of the event.

I'm trying to figure out how to stop the email that has no attachment.  Suggestions?

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  Norman - Nx Support

  • February 06, 2023 14:09

  Hi Don Lastine,

  Can you please provide more details as described in THIS support article?

  I recognize the 'issue' for sending two emails, but these should be identical.
  To resolve this, it is likely you send the email to the Owner as shown below:

  

  Owner means the account which is used to connect the system to the Nx Cloud, and the local admin account (not to be confused with the Administrator level accounts)as well, and thus as shown above; 2 users, which most likely share the same e-mailadress.

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  Don Lastine

  • February 07, 2023 01:23

  Am I in the right forum?  This is what my Users screen looks like.

   

  

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  Norman - Nx Support

  • February 07, 2023 08:59

  Hi Don Lastine,

  I don't know if you are in the wrong forum, some people might be able to guide you in the right direction, Guilhem Decoux perhaps, but this community forum is owned and ran by Network Optix, and is typically intended to discuss anything related to the Nx Witness Video Management system.

  If I could, I would help you, but I'm afraid, I do not have any experience with Uniview products.

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  Guilhem Decoux

  • February 07, 2023 09:01

  Hi Don Lastine

   

  I think you are not in the good forum too, you should call https://www.univiewtechnology.com/# at 888.288.7644

   

  Regards

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