Hikvision RTP Packet Loss

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    Norman - Nx Support

    Hi Justin Lucas,

    I would lower the quality to medium and check a screenshot of before and after. The difference will be hardly noticeable when it regards to image quality, but it reduces the load a lot on the camera.

    I'm not sure which information you already read, but THIS support article covers the issue the most.

    Inadequate camera buffers are the most common issue, and is likely in your case since one works just fine, while the other doesn't.

    So I would capture the communications with Wireshark and determine which device is causing the packet loss. If server, we're happy to know and we'll check it. If the camera is causing it, please report it to the applicable camera manufacturer.

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