Frozen Frame ever since updating to 5.0,0,35745



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    Anderson Chang

    Hi Brett Yudelman,

    It looks like there is some issue with the camera timestamp.

    Please follow the below instructions and see whether the issue persists.

    1. Check the time setting on the cameras and ensure it has been set to use the NTP time.
    2. If the issue persists, please try to enable Trust camera timestamp.
      This option is listed on the Camera Settings > Expert page, Media Streaming section.

    If the above options do not solve the issue, please follow to this support ARTICLE to set and collect the server debug log, and share the log files with us.

    Thank you.


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