Frozen Frame ever since updating to 5.0,0,35745

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Brett Yudelman 
2023-01-09 20:16:55.402    d34   ERROR ASSERT: ASSERTION FAILED: C:\P\9910c27759\nx_vms\vms\server\nx_vms_server\src\recorder\device_file_catalog.cpp:541 (startTimeMs == itr->startTimeMs) 

 0# nx::utils::debug::AllocationAnalyzer::generateReport in nx_utils
 1# nx::utils::stackTrace in nx_utils
 2# nx::utils::assertFailure in nx_utils
 3# 0x00007FF73A500BD5 in mediaserver
 4# 0x00007FF73A8F294C in mediaserver
 5# 0x00007FF73A680D5C in mediaserver
 6# 0x00007FF73AC97C45 in mediaserver
 7# nx::StorageRecordingContext::closeRecordingContext in nx_vms_common
 8# QnStreamRecorder::close in nx_vms_common
 9# 0x00007FF73A99A1D1 in mediaserver
10# 0x00007FF73A99753E in mediaserver
11# 0x00007FF73A996752 in mediaserver
12# QnAbstractDataConsumer::runCycle in nx_vms_common
13# QnAbstractDataConsumer::run in nx_vms_common
14# QThread::start in Qt5Core
15# BaseThreadInitThunk in KERNEL32
16# RtlUserThreadStart in ntdll

2023-01-09 20:16:55.402   1598   ERROR ASSERT: ASSERTION FAILED: C:\P\9910c27759\nx_vms\vms\server\nx_vms_server\src\recorder\device_file_catalog.cpp:541 (startTimeMs == itr->startTimeMs) 

 0# nx::utils::debug::AllocationAnalyzer::generateReport in nx_utils
 1# nx::utils::stackTrace in nx_utils
 2# nx::utils::assertFailure in nx_utils
 3# 0x00007FF73A500BD5 in mediaserver
 4# 0x00007FF73A8F294C in mediaserver
 5# 0x00007FF73A680D5C in mediaserver
 6# 0x00007FF73AC97C45 in mediaserver
 7# nx::StorageRecordingContext::closeRecordingContext in nx_vms_common
 8# QnStreamRecorder::close in nx_vms_common
 9# 0x00007FF73A99A1D1 in mediaserver
10# 0x00007FF73A99753E in mediaserver
11# 0x00007FF73A996752 in mediaserver
12# QnAbstractDataConsumer::runCycle in nx_vms_common
13# QnAbstractDataConsumer::run in nx_vms_common
14# QThread::start in Qt5Core
15# BaseThreadInitThunk in KERNEL32
16# RtlUserThreadStart in ntdll

2023-01-09 20:17:00.034    b54   ERROR ASSERT: ASSERTION FAILED: C:\P\9910c27759\nx_vms\vms\server\nx_vms_server\src\recorder\device_file_catalog.cpp:541 (startTimeMs == itr->startTimeMs) 

 0# nx::utils::debug::AllocationAnalyzer::generateReport in nx_utils
 1# nx::utils::stackTrace in nx_utils
 2# nx::utils::assertFailure in nx_utils
 3# 0x00007FF73A500BD5 in mediaserver
 4# 0x00007FF73A8F294C in mediaserver
 5# 0x00007FF73A680D5C in mediaserver
 6# 0x00007FF73AC97C45 in mediaserver
 7# nx::StorageRecordingContext::closeRecordingContext in nx_vms_common
 8# QnStreamRecorder::close in nx_vms_common
 9# QnStreamRecorder::saveData in nx_vms_common
10# 0x00007FF73A99B006 in mediaserver
11# QnStreamRecorder::processData in nx_vms_common
12# 0x00007FF73A99DFA9 in mediaserver
13# 0x00007FF73A9992A9 in mediaserver
14# 0x00007FF73A99753E in mediaserver
15# 0x00007FF73A996752 in mediaserver
16# QnAbstractDataConsumer::runCycle in nx_vms_common
17# QnAbstractDataConsumer::run in nx_vms_common
18# QThread::start in Qt5Core
19# BaseThreadInitThunk in KERNEL32
20# RtlUserThreadStart in ntdll

2023-01-09 20:17:08.326   2a20   ERROR ASSERT: ASSERTION FAILED: C:\P\9910c27759\nx_vms\vms\server\nx_vms_server\src\recorder\device_file_catalog.cpp:541 (startTimeMs == itr->startTimeMs) 

 0# nx::utils::debug::AllocationAnalyzer::generateReport in nx_utils
 1# nx::utils::stackTrace in nx_utils
 2# nx::utils::assertFailure in nx_utils
 3# 0x00007FF73A500BD5 in mediaserver
 4# 0x00007FF73A8F294C in mediaserver
 5# 0x00007FF73A680D5C in mediaserver
 6# 0x00007FF73AC97C45 in mediaserver
 7# nx::StorageRecordingContext::closeRecordingContext in nx_vms_common
 8# QnStreamRecorder::close in nx_vms_common
 9# QnStreamRecorder::saveData in nx_vms_common
10# 0x00007FF73A99B006 in mediaserver
11# QnStreamRecorder::processData in nx_vms_common
12# 0x00007FF73A99DFA9 in mediaserver
13# 0x00007FF73A9992A9 in mediaserver
14# 0x00007FF73A99753E in mediaserver
15# 0x00007FF73A996752 in mediaserver
16# QnAbstractDataConsumer::runCycle in nx_vms_common
17# QnAbstractDataConsumer::run in nx_vms_common
18# QThread::start in Qt5Core
19# BaseThreadInitThunk in KERNEL32
20# RtlUserThreadStart in ntdll
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    Anderson Chang

    Hi Brett Yudelman,

    It looks like there is some issue with the camera timestamp.

    Please follow the below instructions and see whether the issue persists.

    1. Check the time setting on the cameras and ensure it has been set to use the NTP time.
    2. If the issue persists, please try to enable Trust camera timestamp.
      This option is listed on the Camera Settings > Expert page, Media Streaming section.


    If the above options do not solve the issue, please follow to this support ARTICLE to set and collect the server debug log, and share the log files with us.

    Thank you.

     

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