Android 13 Notifications not working

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Jaimi Taylor

• January 05, 2023 11:12

Hi,

I've got a client that upgraded from a Google Pixel running Android 12 with notifications working perfectly.
They've upgraded to a Pixel 7 Pro which is running Android 13, since then, notifications just don't seem to be coming through.
When tested with other users on the same systems, they're getting all test notifications sent out.
Any ideas would be greatly appreciated.

Many thanks.

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  Norman - Nx Support

  • January 05, 2023 11:42

  Hi Jaimi,

  Please check the version of the Nx Mobile application.
  Android 13 is supported from v22.5.36150 onwards and might have issues in previous versions.

   

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  Jaimi Taylor

  • January 22, 2023 12:44

  Hi Norman,
  That is the version that the phone is running.
  Any further suggestions that you may be able to suggest?

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  Norman - Nx Support

  • January 23, 2023 08:15

  Hi Jaimi Taylor,

  Please check THIS community topic where the same issue has been reported.
  Can you also enable VERBOSE (DEBUG2) logs, reproduce the issue, and share the log ID?
  Once done, you can revert the loglevel to NONE.

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  Jaimi Taylor

  • January 23, 2023 08:28

  Hi Norman,

  Please see the logs..
  9054cf06-2bf4-4667-bb62-b9f08103e5a0

  I enabled the logging, triggered an event that went through to another phone. This phone did not receive it.

  Please let me know if you need anything further.

  Many thanks.

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  Norman - Nx Support

  • January 23, 2023 08:37

  Hi Jaimi Taylor,

  That was quick! Thanks. Really appreciated.
  I have shared the log ID with our team and I hope to provide an update, or even better, a fix, as soon as possible.

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  Norman - Nx Support

  • January 31, 2023 11:44

  Hi Jaimi Taylor,

  So far, our developers couldn't find anything in the logs that were created.

  Could you try some things:

  1. Go to system “App info” and try to turn off option “Remove permissions if app is unused”, then try to turn off/on notifications in the mobile client app and check if it helps

  2. If not, please try clean data and cache in the app system settings

  Please let us know the results.

  If this doesn't solve it, we need ADB logs from the phone directly as described here: LINK

  For the right instructions, please scroll down to the section:

  Collect the Nx Mobile Debug Log with Device System Log

   

   

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