PTZ issue with Hikvision dome
Completed
Hi.
I have problem with " Hikvsion DS-2TD4035D-50 " camera. PTZ controls dont show anywhere and i cant move it.
Server and client versions 
There are no PTZ Control icon and i cant find any settings related to that.
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Hi Juhani Lammi,
Did you verify PTZ controls in the Onvif Device Manager?
If it works there, please remove the device from Nx Witness, and add it again.
Please, before adding it again, start Wireshark with the device IP address as the host filter, and capture the process from adding till the final initialisation (streaming an image).If successful, discard the capture, if unsuccessful again, please share the pcapng file.
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Hi Osku Mattinen,
You can share a download link with the pcapng file from Google Drive, Microsoft OneDrive, uDrop, etc here.
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Hi Osku Mattinen,
I found the issue. For some reason, the device responds to their own ISAPI (=Hikvision integration API) with an HTTP/1.1 500 Internal Server Error and therefore the VMS assumes that there are no PTZ capabilities.
See the communication below:
GET /ISAPI/PTZCtrl/channels HTTP/1.1
Accept-Encoding: gzip
Authorization: Digest username="admin", realm="DS-2TD4035D-50", nonce="4d7a6b7a4e7a6731516a51364f5463794f4755344d7a593d", uri="/ISAPI/PTZCtrl/channels", response="7531c60538cc56a6393b325cb78f31f8", cnonce="0a4f113b", nc=00000010, qop=auth
Connection: keep-alive
Date: Mon, 09 Jan 2023 13:32:09 GMT
Host: 192.0.0.15
User-Agent: Nx Witness/5.0.0.35745 (Network Optix) Mozilla/5.0 (Windows NT 6.1; WOW64)
X-Nx-User-Name: admin
HTTP/1.1 500 Internal Server Error
Date: Mon, 09 Jan 2023 15:32:08 GMT
Server: App-webs/
Connection: close
Content-Length: 298
Content-Type: application/xml
<?xml version="1.0" encoding="UTF-8"?>
<ResponseStatus version="2.0" xmlns="http://www.hikvision.com/ver20/XMLSchema">
<requestURL>/ISAPI/PTZCtrl/channels</requestURL>
<statusCode>3</statusCode>
<statusString>Device Error</statusString>
<subStatusCode>deviceError</subStatusCode>
</ResponseStatus>This should be reported to Hikvision.
But, no worries, most likely there is a workaround. Can you share a screenshot of the Nx Witness Desktop client, menu Camera Settings, tab General, that shows the Vendor and Model name?
With this information, we can create a fix, which you can apply to your system and most likely this will force the camera to use Onvif PTZ controls instead, instead of the native PTZ controls.
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Hi Osku Mattinen,
Please follow the steps as described below:
- Remove the device from the system.
- Stop the mediaserver application and paste the resource_data.json file in THIS LINK at the following location:
For Windows: C:\Program Files\Network Optix\Nx Witness\MediaServer
For Linux: /opt/networkoptix/mediaserver/bin/
- Now start the mediaserver application again.
- Add the device again.
Now the device should be able to be controlled.
To stop and start the media server, please do it as follows:
For Windows: Open the task manager, select tab ‘Services’ find the mediaserver application, right-click and select; Stop or Start
For Linux: Open the terminal (Ctrl+Alt+T) and enter the following command; sudo service networkoptix-mediaserver stop or sudo service networkoptix-mediaserver start.
After this, the request should be fulfilled.
Please confirm, and we will add it to a future patch so it remains working.
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