Nx 5.0 RTSP Stream Authentication Fail

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Yuval Avishid

• January 04, 2023 11:34

Hi,

We are using the following:
NX Server version: 5.0.0.35745
NX Client version: 5.0.0.35745
VLC version: 3.0.18

We are trying to connect via RTSP from VLC, but it fails in the authentication.
The request: rtsp://<User Name>:<Password>@<Server Ip>:<Port>/<CameraId - Guid>

We are tried to fix as suggested in this ticket: Ticket Link

Encrypt Video traffic - is disabled.
We are tested it on NX version 4.2 same RTSP URL and it's worked.


Logs from VLC:
live555 error: Failed to connect with rtsp://<User Name>:<Password>@<Server Ip>:<Port>/<CameraId - Guid>
satip error: Failed to setup RTSP session
access_realrtsp warning: Cseq mismatch, got 1, assumed 0
access_realrtsp warning: only real/helix rtsp servers supported for now


Thanks,
Yuval

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  Norman - Nx Support

  • January 04, 2023 12:27

  Hi Yuval Avishid,

  Nx Witness uses Bearer Authentication by default, and VLC will use Basic Authentication.
  A possible option could be to use Digest Authentication, but I'm not sure VLC support anything else than Basic authentication. I'll check it and let you know later.

  To enable Digest Auth. for a specific user, please check THIS support article.

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  Yuval Avishid

  • January 04, 2023 14:33

  Hi Norman - Nx Support,
  
  VLC seems to support Digest Authentication.
  As you suggested, I enabled Digest Authentication for a specific user, and it worked like a charm!
  
  Thanks,
  Yuval

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  Norman - Nx Support

  • January 04, 2023 14:57

  Hi Yuval Avishid,

  I just figured out VLC did support Digest Authentication, but also noticed a bug or limitation in our software or in VLC. We will do some additional

  If uppercase characters are used, authentication fails, but with all lowercase characters, authentication succeeds.

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  Yuval Avishid

  • January 05, 2023 06:38

  Hi Norman - Nx Support,
  
  Yeah, that's true. I struggled with it and it took me a while to figure it out.
  For user names, lowercase is used, and passwords are used as specified.
  
  Thanks,
  Have a great day,
  Yuval

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  Stewart Barrett

  • August 02, 2023 10:31

  I am having a similar issue, lowercase only using the admin account and I can't login to the stream across both VLC on my computer and other android tablets using tinycam app.

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