Can't view camera feed on one server on specific accounts

Hi Team,

We have 3 servers in the hive. It has been working this way for many years and we've been on version 5 for 2 weeks without any issues however over the past couple of weeks we've been having some issues connecting to cameras on 1 of these servers in the hive. The other servers are 100% unaffected.

While connected internally, on specific clients (all windows clients from what we've noticed so far. Linux and mobile clients are unaffected) any camera that you try to view within a tab will continuously load on this specific server.

We have noticed in a couple of test scenarios, if we use an admin account on affected clients rather than the users account, it will load cameras on that server fine.

Also in one instance, a local account was having issues, we deleted the account and recreated it with identical permissions, this allowed us to view cameras on that server.

It would not be an ideal scenario to have to recreate all these accounts (if that's even a fix in the first place).

Our environment is mainly LDAP accounts and we also noted that if you hover over a camera, you can see the thumbnail without issues, it's only when you double click on it to open it in a new tab.

Norman

Network Optix team

January 17, 2023 15:53

Hi Devvon Monahan,

Since it has been a while ago, since you submitted this topic, is it still relevant?

It sounds like a database issue and I have heard one other client last week about something similar and that was resolved by restarting the mediaserver? Could you try that?

If that doesn't resolve it, we need to dive deeper into the issue.

Devvon Monahan

January 17, 2023 19:47

Hi Norman,

Restarting the mediaserver (and restarting the whole box) did not fix the issue.

However we don't currently have any users with issues so it's not relevant at the moment.

I can get in touch if it reappears for any of our users so we can continue troubleshooting.

I'm happy for the ticket to be closed now if you are and I can just refer back to this ticket.

Thanks,

January 18, 2023 08:18

Thank you, Devvon Monahan.

Please let us know when it becomes an issue, and we'll check it.

Can't view camera feed on one server on specific accounts

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