Stream fallback if camera disconnects momenteraly

Completed

Permanently deleted user

November 23, 2022 16:37

Hey guys! Is there any way to display/broadcast/replace a stream in case of a certain camera disconnection? I would like to have a constant video (even if its not the right stream) if there is a camera disconnection

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  Norman

  • Network Optix team

  November 23, 2022 16:44

  Hi @...,

  There is no such option.

  There is some sort of workaround that might do the job for you:

  

  You can set up various actions to Camera Disconnected events. But this has some caveats. 

  Can you share the use case?

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  Permanently deleted user

  November 23, 2022 17:59

  Thank you for the quick response!
  We are having software crashes when we have no stream from time to time.
  Of course we are trying to investigate and fix
  But i want to avoid having no stream when it happens as a temporary fallback

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  Norman

  • Network Optix team

  November 24, 2022 10:59

  Hi @...,

  I doubt the request would circumvent the issue you encounter.

  Are you using the latest release of Nx Witness? Version 5.0.0.35745.

  If that is the case, please, to be able to help you resolve the software crashes, it is important to have a better understanding of the issue. THIS support article provides you some guidance about what information to share.

  For crash investigation memory dumps and VERBOSE logs are mandatory.

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  Norman

  • Network Optix team

  December 22, 2022 11:33

  We have not heard back from you in a while, so we are going to assume your question has been resolved and set this topic to 'Completed'.

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