Anton Babinov

Hi Bobby, have you checked our troubleshooting article https://support.networkoptix.com/hc/en-us/articles/1500006332441-Troubleshooting-Analytics-Issues-for-Cameras-and-Plugins? It includes instruc...

Hello Reynard, I'm using the format: http://<server_ip>:<port>/media/<cameraId>.webm When you request .webm format, video transcoding is invoked on the server side. Because of that, number of act...

I've confirmed that the repeater element isn't supported for engineSettingsModel. It can be used only for deviceAgentSettingsModel configuration. We're planning to fix this in future releases, but ...

Hello Bartłomiej, there is a possibility to received motion metadata from the server's motion detection engine. You can set motion flag in the Engine's Manifest: - `"streamTypeFilter"`: Flag set (S...

Hi Nhat Nguyen Trong, It looks that at the moment Repeater works only for deviceAgentSettingsModel and not supported for engineSettingsModel. Thanks for pointing this out, I'll check with our dev t...

Hello Mat, [rtsp] method DESCRIBE failed: 503 Service UnavailableServer returned 5XX Server Error reply this error occurs when you request timestamp which hasn't been written to archive yet. For ...

Hello Makoto, do you have primary stream available for requested timestamp? There is a possibility that server didn't record primary stream's footage for requested time due to your recording config...

Hello Prabhakar, it's unlikely that your Nx server would store video feed outside of India. Each Nx server has an individual storage configuration. By default, NX uses only local drives as storage ...

>How can I get the frames in the plugins only against motion events? You can check each frame which you receive with pushCompressedVideoFrame()/pushUncompressedVideoFrame() for motion metadata. So ...

Hello Usama,   server handles enabling/disabling analytics engine on camera outside of plugin's scope. Because of that, distinguishing server restart and disable/enable from the plugin settings is ...